Frequently Asked Questions about Outsourcing your Billing to A&E...

How does our information get to A&E?

A&E will make arrangements with your office that will suit your needs. We can arrange to pick up data from you via delivery and pick up methods, mail services, email, fax, and or phone. We will work with you to make sure that we receive the information that we need in a manner that is as efficient as possible for your office.

How can A&E work for me? What changes or delays will there be?

Making the change to A&E Billing Solutions is easy. How it works is simple. You decide how much or how little we will help. We can start by handling a portion of your claims (such as Medicare) or take on all of your billing functions at once. The initial setup for electronic claims is about 2-4 weeks, varying by insurance carrier. Once you are a client, A&E Billing Solutions begins processing your claims on paper immediately. There is no delay while we wait for you to be set up to file electronically.

Will A&E handle my checks?

No. All of your funds and deposits will still be in your control. We will make arrangements to get copies of the EOBs and payment information from your office.

What kind of payment arrangements are there for A&E's services?

No fees will be taken “off the top” for our services. You will receive regular statements from us detailing service rendered as well as our fees, as agreed upon at the initiation of our contract.

How is follow-up handled on the claims?

A&E will take care of all claims follow up. We will diligently work each claim until we come to a satisfactory resolution. We will certainly communicate any serious issues to you, but you can rest assured we will take care of all follow-up work.

How will patient inquiries be handled?

A&E will handle all patient billing inquiries from our office. We will be sure the patients can contact us easily. Should patients contact your office regarding a billing issue, please direct them to our office. In turn, should patients contact us regarding an inquiry other than billing, we will professionally refer them to your office with the information you provide to us, so as to minimize patient frustration and maintain optimal customer service.

How does A&E handle patient billing?

Patient statements will be generated on a regular basis to inform the patients of activity on their accounts. Patient statements will clearly indicate when a patient balance is due. Should it be necessary, we will contact the patients by a series of letters and phone calls regarding any delinquent balances. We will contact your office and make recommendations for possible outside collections activity, if necessary. We will work closely with your office to be sure that your patients’ accounts are handled in a manner that meets your approval.

Do I have to turn over all of my billing to A&E at once?

No. A&E will work with your office in a manner that best suits the needs of your practice! If you find that you would prefer to send us a portion of your accounts (for example difficult accounts, claims needing appeals, accounts for a certain payer, etc), we will be happy to make suitable arrangements. We are also prepared to take on all of your billing needs without any delay.

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